FAQ

Thank you for choosing KitSphere! Below you’ll find answers to the most common questions about shopping with us. If you can’t find what you’re looking for, feel free to reach out to our friendly support team.

Placing Your Order

Will I have to pay any import taxes or duties?
No. All prices shown on our site are final and include any applicable taxes. You won’t face any extra charges at checkout or upon delivery.

What payment methods do you accept?
We accept secure payments via Credit/Debit Cards (Visa, Mastercard, etc.), Western Union, and Bank Transfer.

Do you ship internationally?
Yes! We offer free worldwide shipping from our regional warehouses to ensure your order arrives as quickly as possible.

Can I pay over the phone?
For your security, we do not accept phone payments. All transactions must be completed securely through our online checkout system.

Is my payment information safe?
Absolutely. Our website uses SSL encryption and complies with PCI-DSS security standards to protect your personal and payment details.

What should I do if my card payment fails?
Please double-check your card details and ensure your bank allows international transactions. If the issue continues, try another payment method or contact your bank. Our support team is also here to help.

My card was charged, but my order wasn’t confirmed. What now?
In most cases, this is a temporary authorization hold, and your bank will release the funds within 3–10 business days. If the amount was actually deducted, please email us with your details so we can look into it right away.

I’m having trouble placing an order online. Can you help?
Of course. Contact our Customer Support via email or live chat, and we’ll guide you through the process or provide a secure payment link if needed.

Order Processing & Shipping

Are all jerseys in stock?
Most items are ready to ship. During peak seasons or popular releases, some jerseys may sell out quickly. Real-time stock status is shown on each product page.

Can I change my order after paying?
We can only modify orders before they’ve entered the packing stage. Please contact us as soon as possible, and we’ll do our best to assist.

Can I cancel my order?
Yes, you may cancel within 1 hour of placing your order, provided it hasn’t been prepared for shipment.

How do I cancel my order?
Please contact our support team immediately via email or through your account dashboard with your order number. We’ll let you know if cancellation is still possible and process it promptly.

What are your shipping times?
Orders are processed within 1–3 business days. Delivery within Europe usually takes 7–10 business days, while worldwide delivery may take 7–20 business days depending on the destination and customs.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Use it to follow your delivery on the carrier’s website or in your KitSphere account.

What if my order hasn’t arrived within the estimated timeframe?
First, please check your tracking link for updates. If there’s no movement or a significant delay, contact us with your order number so we can investigate with the shipping carrier.

Returns & After-Sales

What is your return policy?
We offer a 14-day return window from the delivery date. Items must be unused, in original condition, with all tags attached. Personalized or custom-printed jerseys cannot be returned unless faulty.

How long do refunds or exchanges take?
Once we receive your return, processing takes 3–5 business days. Refunds are issued to your original payment method; the time it takes to appear depends on your bank or payment provider.

Are there any fees for returns?
Customers are responsible for return shipping costs unless the item is faulty or we made an error. We do not charge any handling or restocking fees for standard returns.

Thank you for supporting KitSphere — where every jersey tells a story.

The KitSphere Team
For further assistance, please contact us at: [email protected]